Do I need to set up an account to place an order?
Yes. It is essential you set up an account using your Paymentsense email address.
What are your hours?
Fulfillment and customer service for the Dojo Swag Store operate weekdays from 9AM - 5:30PM Greenwich Mean Time, excluding holidays.
Can I order items and have them sent to a customer?
Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip.
When will I receive confirmation for my order?
Immediately upon placing your order, you will receive an email confirmation with the order details.
Who pays for the shipping costs?
A Free Weekly Courier option is available for employees to the offices in London, Bristol and Hull, orders received by midday on a Thursday will be despatched for delivery the following Monday (excluding Bank Holidays) each week. All other shipping costs are included at the point of order.
When will my order ship?
If there is stock available, orders placed and authorized will be shipped the next working day.
Does the Dojo Swag Store ship to international addresses?
Yes. Please e-mail [email protected] for information on how to have the product sent to that location.
Please note all orders for delivery to a European location may now be subject to import tax and duty payable on arrival, fees are calculated in relation to the order value. We are able to offer a delivery duty paid service but this does incur an additional fee. For more details or any queries please contact [email protected]
When will my order be delivered?
Orders ship from the UK on a 1-2 day service to the UK.
How do I cancel my order?
Please contact Giftpoint Customer Service at [email protected] or +44 1784 225900 before 2PM on the business day your order is scheduled to be shipped.
How do I conduct a refund or exchange?
Please contact Giftpoint on [email protected] or +44 1784 225900 to discuss.
How do I change the shipping address for my order?
If you need to change the shipping address of your order and the order has not shipped please call us on 01784 225900 or email us at [email protected].
Please reference your order number when you call or email.
Where can I provide feedback about the Dojo Swag Store?
We would love to hear your feedback and suggestions! Just email [email protected]
Who runs the Dojo Swag Store?
Giftpoint Ltd, Giftpoint House, Trackside Business Centre,
Unit 10 Abbots Close, West Byfleet, Surrey,
KT14 7JN
Contact Number: +44 1784 225 900
Fax Number: +44 1784 46613.
Email Address: [email protected]
The Managing Directors are: Helen Westmoreland and Ross Thompson.
Registration Number: 3059763
VAT Number: GB636189809
Returns Policy
If you change your mind you have the right to cancel your purchase contract within 7 days - providing the goods are in a re-saleable condition. We will only refund the postage costs in the event that the goods are damaged or faulty. Please return the item/s in their original packaging, and send it back to:
FAO Dojo Returns
Giftpoint Ltd, Giftpoint House, Trackside Business Centre, Unit 10 Abbots Close, West Byfleet, Surrey, KT14 7JN
If your goods are damaged, not as described, not fit for purpose or faulty please email [email protected] with the details. We can either replace the goods or issue a refund.
If you are returning items we strongly recommend that you send your items by a recorded service as we cannot accept responsibility for parcels lost in transit. We regret we are unable to pay for return postage if the item is not faulty.